Privacy Policy | dazzle-clean

Introduction

At dazzle-clean, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services or visit our website.

Information We Collect

Personal Information

When you request our services, we collect information necessary to fulfill your booking:

Full name
Email address
Service address
Service preferences and special requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver the cleaning services you request
To communicate with you about your service bookings
To respond to your inquiries and customer service requests
To improve our services and website functionality
To send you important updates about our services (with your consent)
To comply with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: Processing is necessary to fulfill our service agreement with you
Consent: You have given explicit consent for specific processing activities
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving services
Legal Obligation: Processing is required to comply with applicable laws

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

Service booking information: retained for 7 years for accounting and legal purposes
Marketing consent records: retained until you withdraw consent
Website analytics data: retained for 26 months

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Third-party companies that help us operate our business (payment processors, email service providers)
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with any merger, sale, or acquisition of our business

Your Rights

Under UK data protection law, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restriction: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure server infrastructure with encryption
Access controls and authentication procedures
Regular security assessments and updates
Staff training on data protection practices

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please review our Cookies Policy.

Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your personal information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this policy regularly.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 42 Green Park Road, Manchester M15 6BT, United Kingdom

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Website: dazzle-clean.com
Helpline: 0303 123 1113